Take a critical look at your client experience – from first impressions to resolving service failures – to build long-term loyalty.
The Art of WOWProfessional Development
The Art of WOW
Driving Extreme Client Loyalty
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In partnership with client experience expert and author Dr. Joseph Michelli, this program helps you systemize "WOW" across your practice – helping you cultivate loyalty among existing clients and attract new business.
Begin the Art of WOW Program
Giving thanks doesn’t stop at a kind word. Learn how to use your gratitude A-game to turn A-level clients into raving fans with the Art of WOW online suite of resources with John Evans, Jr., Ed.D., Executive Director, Knowledge LabsTM.
Are you a Driver, Social or Analytic? Do you know what your client is?
Learn more about the experts behind our Professional Development programs and strategies.
Contact your Janus Henderson sales director about The Art of WOW. Our program, designed to drive extreme client loyalty, was developed in partnership with Dr. Joseph Michelli, internationally recognized client experience expert and author of The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company and The Starbucks Experience. Your Janus Henderson sales director is ready to help, contact us for more information.
THE ART OF WOW TOOL
An extension of The Art of WOW program, the tool is a one-stop library of unique WOW ideas to source personalized expressions of gratitude for clients.
- Instant access to multitude of unique, creative, personalized ideas for clients (easy-to-use search tool)
- Ideas centered on occasion and interest categories, sorted by price range, and details on where to find them
- Add The Art of WOW tool on your personalized device as a Bookmark
Dr. John L. Evans, Jr. explains why, in a highly competitive industry, being “satisfied” may not be enough.
Lindsay Troxell, Director, Knowledge Labs™ Professional Development, shares four steps that can put you on the path to client nirvana.
Summer calendars are already filling up. Dr. John L. Evans Jr. shares three tips for client appreciation events that clients will remember.
This Mother’s Day, avoid the usual traditions and be inspired by the holiday’s founder to WOW your clients.
Our latest podcast from Janus Henderson Radio: Learn the fabulous four disruptive methods to provide a tremendous client experience.
Vacations and glimpses of warmer weather make spring the perfect time to WOW. Dr. John L. Evans, Jr. shares tips for new and stronger client connections.
Behind every great WOW, there’s a WHY. Professional Development expert Dr. John L. Evans discusses the underlying elements that lead to purpose beyond self.
Can you WIN a remarkable client experience? Dr. John L. Evans, Jr. shares tips on how you and your team can work together to deliver exceptional value.
New research reveals the power of systematic gratitude in Professional Services.