How will you make this year even better than the last one? Dr. John L. Evans shares ideas for starting 2019 with resolution-worthy WOW moments.
The Art of WOWProfessional Development
The Art of WOW
Driving Extreme Client Loyalty
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In partnership with client experience expert and author Dr. Joseph Michelli, this program helps you systemize "WOW" across your practice – helping you cultivate loyalty among existing clients and attract new business.
Begin the Art of WOW Program
Giving thanks doesn’t stop at a kind word. Learn how to use your gratitude A-game to turn A-level clients into raving fans with the Art of WOW online suite of resources with John Evans, Jr., Ed.D., Executive Director, Knowledge LabsTM.
Are you a Driver, Social or Analytic? Do you know what your client is?
Learn more about the experts behind our Professional Development programs and strategies.
Contact your Janus Henderson sales director about The Art of WOW. Our program, designed to drive extreme client loyalty, was developed in partnership with Dr. Joseph Michelli, internationally recognized client experience expert and author of The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company and The Starbucks Experience. Your Janus Henderson sales director is ready to help, contact us for more information.
THE ART OF WOW TOOL
An extension of The Art of WOW program, the tool is a one-stop library of unique WOW ideas to source personalized expressions of gratitude for clients.
- Instant access to multitude of unique, creative, personalized ideas for clients (easy-to-use search tool)
- Ideas centered on occasion and interest categories, sorted by price range, and details on where to find them
- Add The Art of WOW tool on your personalized device as a Bookmark
Behind every great WOW, there’s a WHY. Professional Development expert Dr. John L. Evans discusses the underlying elements that lead to purpose beyond self.
Thanksgiving is just around the corner. As your clients prepare to celebrate the season, Dr. John L. Evans, Jr. shares WOW ideas perfect for the holidays.
Can you WIN a remarkable client experience? Dr. John L. Evans, Jr. shares tips on how you and your team can work together to deliver exceptional value.
The summer may be the perfect time to connect with your clients—and their children. Learn how to use the slower months to curate memorable events for the whole family.
This Father’s Day, consider showing gratitude with purpose as a powerful differentiator.
Dr. John L. Evans, Jr. shares how to create unexpected, thoughtful gestures that make clients realize you offer a unique level of service.
If your reputation and brand are what people say when you leave the room, do you know what are they saying about you? Dr. John L. Evans, Jr. shares tips on how to strategically differentiate.
New research reveals the power of systematic gratitude in Professional Services.